Please review the following Refund & Cancellation Policy before making any purchases on our platform:

1. Refund Eligibility Window

Purchase Type	Refund Window	Conditions
Gifts (Virtual)	7 days	• Unopened/unredeemed in inventory
Premium Subscriptions	14 days	• Zero usage of paid features
Wallet Top-ups	Non-refundable	• Except erroneous/repeat transactions

*Refunds processed in 3-5 business days via original payment method.

2. How to Request a Refund

Send to [email protected] with:

- Subject: Include the transaction ID, purchase date, and a brief explanation of your request

- Body:

• Registered mobile/email

• Screenshot of payment receipt

• Proof of eligibility

3. Non-Refundable Cases

"No Refund Once Consumed" Policy Applies To:

- Gifts delivered to recipient

- Subscription benefits actively used

- Promotional items

4. Subscription Controls

4.1 Cancellation:

You may cancel subscriptions or recurring plans at any time before the next billing cycle to avoid future charges.

Cancellations can be done through:

• Your account settings

• Or sending mail to [email protected]

4.2 Post-Cancellation Access:

- Paid features remain active until current billing cycle ends.

- Example: Cancelled on June 10? Use until June 30 expiry.

5. Payment Disputes

5.1 User Responsibility:

- Ensure device/payment details are secure and accurate.

- Report unauthorized transactions within 12 hours to block losses.

5.2 Platform Liability Limits:

Scenario	KesarTalk Responsibility
Bank/UPI failure	Assist tracing, no direct refund
Third-party gateway errors	Escalate to provider (PhonePe/Paytm)
User negligence (shared OTP)	Zero liability

Disputes with payment gateways governed by their policies.

6. Critical Clauses

6.1 Force Majeure:

No refunds for disruptions caused by:

- National internet shutdowns

- Natural disasters

- Government orders

6.2 "Goodwill Refunds":

We may issue one-time credits for:

- First-time users with technical issues

- Host no-shows (verified)

*Credits expire in 90 days and are non-cashable.*

7. Updates & Contact

7.1 Notification:

Material changes notified via:

- Registered email (high-impact changes only)

At KesarTalk, your voice is the ripest fruit in our orchard.

We're committed to cultivating spaces where every conversation feels as nourishing as the golden Kesar mango.

If a purchase left a sour taste, or you simply wish to share feedback,

Contact Us:

Email: [email protected]

Address: 3rd Floor,Building No. 0, Hardi Complex,Fraaser Road,Dak Bungalow Chauraha,Patna, Bihar – 800001, India